Tenant Relations (Your Primary Focus): Be the go-to person for 250 tenantsRespond to inquiries via Propertyware/AppFolio portal and LeadSimpleBuild relationships that encourage lease renewals (goal: 75%+ retention)Handle conflicts professionally and fairlyConduct renewal conversations with automated support Maintenance Coordination (Occupied Units Only): Review and approve maintenance requests through portalCoordinate vendor responses using automationGrant vendor access via smart locksEnsure timely resolution with automated status updatesTrack maintenance patterns to prevent costly issues Property Inspections: Conduct semi-annual property inspections, or as needed for lease violationsDoc