This is a REMOTE work from home position. Serve as a primary daily point of contact between Phoenix Energy Technologies EMS Team, Customer Experience Manager and their Clients to ensure client services are being maintained as per the scope of work/customer playbook. •    Manage to all specific terms of the contract by and between Phoenix Energy Technologies, Inc. and the Client•    Ensure teams are assisting clients with system support, workflow, data issues, reporting, and training.•    Partner with development team to perform general system updates and maintenance•    Maintain database information, i.e. Usernames, Reports, Location Data, etc.•    Support call center managem