REMOTE WORK FROM HOME• Support the customer and field technicians • Process information in response to inquiries/concerns/requests for technical help using company supported     applications and platforms • Troubleshoot service requests and advise on appropriate action • Answer incoming service requests professionally • Enter service request information into database from phone calls or emails • Research questions using database and team members input • Process and resolve customer complaints • Review service call requests from clients, review systems online, and adjust or repair to avoid dispatching field techs • Identify