What Customer Pricing Support contributes to Cardinal Health

Customer Pricing Support is responsible for proactive research, customer and supplier inquiries, and dispute resolution all with a concentration on customer pricing, acting as a liaison with internal and external key stakeholders. Services multiple customer accounts and/or processes in a fast paced and highly analytical environment.

Responsibilities

• Group mailbox routing and management

• Manage customer escalations

• Provide support to teammates onshore and offshore

• Handle projects by meeting deadlines and providing constant communication with the customer

• Demonstrates knowledge of financial processes, accounting policies, systems, controls, and workstreams.

• Demonstrates experience working in a transactional finance environment coupled with strong internal controls.

• Possesses an understanding of service level goals and objectives when providing customer support.

• l Works collaboratively to respond to non-standard requests

• Possesses strong organizational skills and prioritizes getting the right things done.

Qualifications

• Bachelors degree in a business-related field, or equivalent work experience preferred

• 2-4 years experience preferred

• Strong communication skills

• Intermediate Microsoft skills

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks

• Works on projects of moderate scope and complexity

• Identifies possible solutions to a variety of technical problems and takes actions to resolve

• Applies judgment within defined parameters

• Receives general guidance may receive more detailed instruction on new projects

• May contribute to the development of policies and procedures

• Work reviewed for sound reasoning and accuracy

• The candidate should possess the ability to think and function productively in a changing environment involving ambiguity

• Demonstrates a commitment to meeting service expectations or fulfilling service agreements; consistently

• Identifies opportunities to improve efficiency while providing flawless transactions and services; manages monetary assets and other resources to optimize cost-effectiveness

• Maintains a strong focus on delivering high-quality work; holds self to high-quality standards

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.