As a Barclays Production Support Senior Analyst, you are responsible for running outbound contact strategies, balancing inbound SLA targets, coordinating incidents across all sites, and provisioning access to agents. Barclays Card US Production Support team sits under the Workforce Management umbrella and supports the US Collections business. The team has a solid appreciation for operating within a controlled framework. The core responsibility of the team is to ensure SLA across outbound and inbound channels meet or exceed goals. Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital soluti