The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Courteously answer incoming calls; handle responses to customer requests and/or complaints; establish and maintain favorable customer relations
Maintain and oversee project amenities (if applicable) including, but not limited to, conference center scheduling, fitness center applications, distributing access cards, etc.
Maintain online work order system by updating tenant information and entering work orders as needed; follow up with tenants and engineers on tenant requests
Management of day-to-day vendor performance; inspect buildings on an ongoing basis to ensure functionality
Code and/or approve invoices for payment; obtain/complete and process accounting forms as required (i.e. W-9 form)
Prepare tenant billings for recurring charges, special work requests and other charges (i.e. electrical usage, work authorizations, etc.)
Follow up and expedite collection of all accounts receivable (i.e. rent) as necessary; review charges with tenant when invoice is in dispute or needs clarification
Review aged delinquency report and tenant’s lease for late charge calculations and apply late charges to accounts
Review and send correspondence; rent increase letters, commencement letters, etc. in a timely manner
Maintain rent roll and lease files in system; review for accuracy monthly
Prepare and/or assist in preparation of monthly financial and variance reports
Maintain a working knowledge of lease agreements and administration of related documents
Prepare and/or assist in annual budget preparation and year-end reconciliations
Assist in negotiating, preparation, and maintenance of standard service contracts
Coordinate moves of tenants in and out of the building
Maintain current Certificates of Insurance for all tenants and vendors; point of contact for outsourced insurance vendor; monitor insurance status regularly to insure compliance
Assist with execution of emergency and evacuation procedures (i.e. fire drills)
Special projects as requested
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2 – 3 years’ experience in property management of a commercial real estate is required.
Must have very good oral and written communications skills.