Duties will include, but are not limited to assist Account Managers in the HVAC Service Department with the following duties.
Ensure service requests and dispatches are well documented, coordinated, prioritized and organized.
Oversee HVAC services for clients on a daily basis.
Actively listening to customer needs and inquiries to determine appropriate service actions.
Coordinate, schedule and dispatch service calls.
Efficiently and correctly corresponding with third-party providers.
Resolving customer issues and concerns.
Inform customers of any anticipated delays and any additional information needed.
Able to meet deadlines.
Review vendor quotes and proposals.
Performing other duties as assigned.
Permanent Account Coordinators are required to participate in the On Call Rotation.
This position will warrant a friendly, outgoing, positive and professional manner with excellent written / verbal communication skills. We require experience with Outlook, Word, Excel (Microsoft Office), Internet Explorer.
Training is provided on in-house software. Individual must be highly organized, resourceful and results oriented, with the desire and ability to take the initiative and multitask on a fast-paced service-oriented environment that is focused on growth. Our expectation is that you are career oriented and should be interested in furthering your professional development in our field.
About BOSS Facility Services
BOSS is the Nations #1 choice for facilities management. We handle the following trades (HVAC, Lighting, Electrical, Plumbing, General Repair, Roll Outs, Fixturing, Refreshes and Janitorial) throughout the continental US, Hawaii, Puerto Rico, Canada and Mexico.