SCOPE: The Affordable Housing Property Manager is responsible for supporting the daily operations of the affordable housing properties as well as risk management and resident relations. This position will be responsible for ensuring compliance with Low Income Housing Tax Credit (LIHTC), funding entity requirements, Housing and Urban Development (HUD), federal, and state regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required.
Ensure compliance with all LIHTC, HOME, NSP2, CDBG, Public Housing, and Housing Choice Voucher rules and regulations; maintain appropriate paperwork, tenant files and records (paper and electronically); complete and submit reports, forms and other paperwork as required.
Responsible for lease enforcement, implement controls to ensure timely, accurate preparation, and service of lease violation notices; enforce rent collection policies consistently, follow up with delinquent accounts and proceed with eviction of tenants who are not in compliance; make daily rounds on the property;
Notify residents of all issues affecting their tenancy including but not limited to, notices for non-payment of rent and eviction.
Oversee security deposit administration including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security deposit returns; deliver rent deposits to bank along with related documentation.
Oversee property’s voicemail service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact information; meet with residents to discuss and resolve issues.
Collaborate with Support Services to provide residents referrals to appropriate agencies.
Inspects apartments for move-in condition, turnover status and for annual HQS and housekeeping.
Remain current on and compliant with policies and laws affecting the marketing and leasing of the property, including the company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws.
Maintain and monitor waitlist per established guidelines; complete timely and accurate annual recertifications as required.
Coordinate resident move in activities, including collecting deposits, completing paperwork and conducting new resident orientations; process resident move out activities per established guidelines; show vacant units and marketing property amenities as needed; utilize selection and retention strategies to maintain 100% occupancy level.
Monitor buildings for safety, security, cleanliness, and general good condition; effectively address emergency issues (alarms, emergency work orders, etc.); ensure adherence to proper preventive maintenance schedules; including ongoing maintenance and janitorial service.
Utilize maintenance software program to enter in and track work orders, and regularly reviews maintenance reports.
Create marketing and advertising campaigns for apartment leasing; conduct market surveys regularly.
Demonstrated ability to communicate effectively, both orally and in writing.
Strong listening skills and a high interest level in working with low to moderate income clients.
Demonstrated ability to maintain confidentiality.
Knowledge of PC-based software applications (Microsoft Word, Excel and Outlook)
Bachelor Degree in Property Management or related field or an equivalent combination of education and property management experience.
Minimum of two (2) years LIHTC multi-family property management experience.
Must obtain LIHTC certification within one (1) year of employment.
Demonstrated marketing and leasing experience.
About Cincinnati Metropolitan Housing Authority
Cincinnati Metropolitan Housing Authority ("CMHA") was established in December of 1933 under the provisions of the Ohio Housing Authority Law. CMHA provides quality, affordable housing for low- to moderate-income families and is a dynamic and forward thinking affordable housing agency. We are the 17th largest agency in the country with approximately 4,884 public housing units and 10,600 vouchers as well as developing affordable housing program. Our vision is to be recognized as a national leader in housing solutions and services.