Realty Income, The Monthly Dividend Company®, one of four San Diego based S&P 500 companies dedicated to providing shareholders with dependable monthly income. Our company is structured as a REIT, and its monthly dividends are supported by the cash flow, over 6,500 real estate properties owned under long-term lease agreements with regional and national commercial tenants. To date, our company has declared over 600 consecutive common stock monthly dividends throughout its 52-year operating history and has continually increased the dividend since Realty Income's public listing in 1994 (NYSE: O). Our company attracts individuals who value integrity, perseverance, and teamwork. If you appreciate working on a truly collaborative team in a professional environment in a company that encourages a work-life balance, make sure to apply today!
As Realty Income’s Property Manager, you will be responsible for property management operations on a portfolio of properties in accordance with company policies, procedures, and standards. Reporting to the Senior Property Manager, your collaborative nature, and eagerness to work alongside a team of growing professionals, will be chief. Past experience in a Customer Service driven role, will be a driving force of your success.
Your Contribution to the Team Includes
Develop and maintain effective relationships with customers.
Navigate and update the company's ERP system (Yardi) for maintenance requests, preventative maintenance, vendor and tenant information, and key building data.
Maintain a working knowledge of building systems, including roofs, parking lots, structural and mechanical systems.
Responsible for the property revenues and expenses, using sound financial measures to ensure that the budget and financial goals are met
Ensure customers are current in receivables and lease responsibilities
Perform and/or monitor collections and coordinate default proceedings
Contact vendors and coordinate the completion of work when maintenance requests are received
Assist in the creation and implementation of operating and capital budgets
Establish and administer estimated/actual recoveries
Coordinate operating expense reconciliations with the accounting department; must be knowledgeable of lease provisions
Coordinate real estate tax review process for properties; communicate tax issues to senior management
Coordinate insurance requirements for properties and associated vendor/supplies.
Receive, code, review, approve, and ensure accuracy of property expense invoices.
Support Asset Management in achieving occupancy goals by offering superior customer service and relationship management to achieve high renewal ratios by ensuring vacancies and marketable spaces meet Realty Income standards
Investigate all complaints, disturbances and violations and resolves the issues
Ensure compliance with property management policies and procedures, codes, regulations, and governmental agency directives. Maintain compliance by ensuring all property records are maintained in accordance with all legal requirements and Company policies and/or practices
Coordinate customer move-in/out process for assigned properties in a timely and coordinated manner including orientating new customers to: the Customer Experience Team, services and procedures, meeting and coordinating with vendors, arranging for building access, and ensuring compliance with insurance requirements
Manage tenant improvement projects/allowances, including lease/title review, plan/scope review, coordination of legal and finance approvals, receipt of close-out documentation, and fund disbursement.
Solicit bids from approved contractors in compliance with Realty Income procurement processes.
Execute service agreements, ensuring vendor scope and insurance requirements meet company policies/standards.
Monitoring of vendor performance to assure full compliance with company standards and providing feedback to the Senior Property Manager
In conjunction with other departments, plan, schedule, and coordinate general maintenance, major repairs, and capital improvement projects
Act as a liaison between customer and construction management
Partner with other departments to resolve property and customer related issues
Complete quarterly reforecasting, variance reporting, and contingent liabilities/unrecorded payables reporting.
Report property damage claims, complete restoration work, and work with customers and all other appropriate parties during the restoration process.
What You’ll Need to be Successful
Bachelor’s degree (B. A./B.S.) from a four-year college or university and five years related experience.
Real estate or property management degree preferred.
5+ years of experience in commercial real estate preferred.
Ability to read, analyze, and interpret common technical documents, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information to senior management.
Proficiency in Microsoft Office: (Excel, Word, Outlook, Teams, OneDrive) Yardi, Adobe Acrobat and SharePoint.
Ability to identify and resolve problems in a timely manner, including gathering and analyzing information skillfully and developing alternative solutions.
Strengthen customer relationships by promptly and appropriately responding to requests and resolving difficult situations.
Work within approved budget, develop and implement cost saving measures, conserve organizational resources.
Prioritize and plan work activities, use time efficiently, and set goals and objectives.
Meet and exceed productivity standards, complete work in a timely manner, and work efficiently.
Adapt to changes in the work environment including delays and unexpected events; manage competing demands.
In response to COVID-19, Realty Income has maintained our business operations and have open opportunities, yet made necessary adjustments to our hiring process. We are conducting all steps of the interview process in a virtual capacity. In response to California’s Stay at Home order and other states with similar provisions, our employees will continue to work remotely until these restrictions have been lifted and it is safe to work in an office again. Realty Income has endeavored to be adaptable and strategic in our capacity to maneuver in an unfamiliar situation, and we pride ourselves on our resilience. We immensely appreciate both your flexibility and consideration of Realty Income for employment.
To all recruitment agencies; Realty Income does not accept unsolicited agency resumes. Please do not forward resumes to our job’s alias, Realty Income employees, or any company location. Realty Income is not responsible for any fees related to unsolicited resumes.
About Realty Income
Realty Income (NYSE: O), founded in 1969, is an S&P 500 company dedicated to providing shareholders with dependable monthly income. The revenue to pay monthly dividends is generated from over 6,000 commercial properties in 49 states, Puerto Rico, and the United Kingdom that we own under long-term leases, primarily with large commercial enterprises that operate multiple locations. Our shares are traded under the ticker symbol “O” on the New York Stock Exchange.
Realty Income supports racial justice and equality for all. Respect, integrity, humility, diversity, and inclusion remain core values to us because how we act is as important as what we accomplish. We want to champion bringing meaningful progress. Uncompromising change must address and eliminate the systemic issues found in our institutions and society. We must challenge our own biases.
Corporate leadership starts with us.
Each day this journey begins with educating ourselves so that we can bring the best version of us to our colleagues and other stakeholders. We are committed to action by holding uncomfortable conversations and offering financial support to nonprofits advocating and advancing racial justice. We em...pathize with those impacted by prejudice and recognize our responsibility to support initiatives promoting a corporate culture and society that strives for equal opportunity for all. We will continue to foster inclusion within our teams and offer allyship to all who share this vision.
For more information about Realty Income please visit us at www.realtyincome.com.