Authority HVAC is an industry leading provider of national facilities services to multi-site real estate users in the retail, hospitality, and distribution end markets. We deliver mission-critical support services to many of the world’s largest companies that keep their employees and customers safe, comfortable, and productive.
Founded in 2006, our mission statement is to “guide our customers to the best indoor climate solutions within a consistent framework of integrity, urgency, and economic value”. We have built a highly competitive company based on classic customer service virtues, staying privately held, and maintaining a long-term growth horizon.
We have recently added a Director of National Services position to support our future growth. This position is primarily responsible for leading a team of employees and vendors towards all the success factors of the customer relationship including response times, average ticket cost, and professional communication. Candidates will need to be leaders.
Necessary leadership qualities are:
Stamina
Sense of mission
Candor
Empathy
Urgency
Smart
Resilient
Direct responsibilities include:
Final responsibility for customer experience. Includes but not limited to response time, communication detail, pricing, escalations, and recall avoidance.
Final responsibility for all department-related human capital. Includes but not limited to daily management, hiring/firing, training, and long-term development.
Final responsibility for design of workflow process and department personnel structure.
Final responsibility for gross margin components. Includes but not limited to estimating, preventative maintenance pricing, and NTE management.
Partner with sales for organized customer onboarding and long-term relationship management.
SLA compliance
Process improvement
Vendor and employee scorecarding (KPI’s)
Authority HVAC offers competitive compensation and benefits, 401(k) company match, and opportunities for advancement. Out-of-market candidates will be considered based on experience.
(5) years of Director-level experience on either the supplier or FM side.
