An understanding of maintenance and repair processes - including the terms and methodology
The ability to thrive in a fast pace environment and being able to handle multi-tasking with confidence.
A person who can make decisions at a moments' notice, and having the skill to know when to ask for assistance.
Good Computer skills to navigate programs, apps, and web-portals
A strong ability to communicate verbally and electronically
Prioritization of work orders by ETA date, tech availability, and customer priority code
Delegating information to our field techs and being able to schedule appointments and service calls in a professional manner.
Dispatching personnel by trade and geographic location
Keeping clients informed of schedules, schedule changes, and access requirements
Providing constant updates to clients and account managers
-Good pay and Benefits
-Great growth potential
-An amazing team that you can move forward with
Excellent communication skills
Must have practical experience in dispatching and the methodology behind efficient practices in dispatching.
Able to work with technicians to ensure the highest level of customer satisfaction and professional accuracy of the completed job.
Must be able to utilize the mobile phone, email, and internet tasks at a high level of expertise.
Must be motivated to work independently and multi-task Primary Job Responsibilities
Communicating with, supporting, and dispatching our technicians to all their jobs
Using your creative thinking & teamwork skills to ensure all your clients are taken care of each day
Plan and facilitate the schedule effectively and efficiently while providing first class service to our clients
Working in an upbeat, fast-paced environment, where your multi-tasking and logistical skills will be put to test • Following up with our clients to determine satisfaction levels
Internal Number: 1001
About Ideal Services NW LLC
Ideal Services NW is the only Self-Performing, Facility Maintenance Provider in the Pacific Northwest that actively maintains over 500 locations in Electrical, Plumbing, and Handyman based work. We are driven by an entrepreneurial spirit of success and an understanding of technology that moves the business forward. Our goal is to be problem solvers first, innovative second, and to always be responsible for our decisions. The spirit of “Integrity First” drives our company’s owners. The prevailing sentiment of Ideal Services NW from its’ clients and peers nationwide is one of steadfast integrity.